In a major and significant push for Real Estate sector, MahaRERA has recommended all Developers to establish Grievance Redressal Cell to address and resolve issues/grievances at the earliest possible stage to prevent them from escalating into more significant disputes that may affect the completion of the Project.
Who should be the members of the cell?
There should be atleast one Grievance Redressal Officer. Such officer’s name and contact shall be available to home buyers/allottees. Developer’s webpage may also contain such details.
What should the Cell do?
The Cell should receive and thereafter promptly address complaints/grievances of home buyers/allottees fairly and expeditiously. Thereafter, the Developer should periodically share the total number of complaints/grievances received and disposed off as settled.
Where should the Cell be seated?
With no specific instructions on that, it may not be necessary for such cell/officer to be seated at Developer’s office/Sales office.
Next steps for Buyers upon establishment?
In the event of any disputes, complaints or questions arising regarding the newly purchased flat, shop etc., the Buyers can approach such Cell or its officers for speedy redressal of the issue.
Looking for more such advice? Or, RERA consultation on your new home? Contact us today!
The information relayed in this blog should not be construed as legal advice. The applicability of information varies on the basis of the circumstances of each case. But feel free to call us for similar advice.
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